Klusa Business Solutions · Support plans
Tech support that picks up the phone.
After launch, a monthly support plan keeps your systems updated, fixes problems quickly and gives your team someone to call. One predictable monthly fee, quoted up front.
What’s included
Monthly tech support plans, done properly.
- Help when you need it, by phone, email or remote session.
- Troubleshooting for your POS, booking system, website and email.
- Software and website updates, applied and checked.
- Small changes, such as menu and price updates, new staff accounts and website edits.
- Security basics: backups, strong passwords and two-factor sign-in.
- Training for new staff as your team changes.
- Regular check-ins with practical recommendations.
- Priority help for urgent issues, as set out in your plan.
Why it works
Support that fits how you run.
Built around you
Choose which systems are covered and how much change work is included.
Predictable cost
One monthly fee, quoted in writing, so there are no surprise bills.
Local when it matters
Remote help for quick fixes, and on-site visits when they’re needed.
Your accounts stay yours
We work with the access you grant, and you can remove it any time.
How it works
Simple, from first call to launch.
Review your setup
We look at the systems you run and what tends to go wrong.
Shape the plan
Coverage, response expectations and included changes.
Get a quote
One clear monthly fee in writing, with terms you understand.
Call us any time
Your team knows exactly who to contact.
Pricing: every business is different, so we quote each project after a free consultation. You’ll get a written quote with the one-time setup cost and any optional monthly support before any work begins.
Questions
Support plans FAQ
Do I need a support plan?
No. Plans are optional. Some clients prefer to call us as needed, and we quote that work separately.
Do you support systems you didn’t set up?
Usually, yes. We start with a quick review of your setup so we know what we’re supporting.
What isn’t included?
Bigger projects, such as a new website or adding a new location, are quoted separately so your monthly fee stays predictable.
How do I cancel?
Plan terms, including notice periods, are set out plainly in your agreement before you sign.
Pairs well with
Other Business Solutions
Point of sale
Square, Shopify POS and more: hardware, payments, products and staff, set up and tested.
Online booking
Acuity, Square Appointments, Jane and more, with reminders, deposits and intake forms.
Websites
Fast, mobile-friendly sites with booking, quote forms, Google profile and email set up.
Growth tools
Automated Google review requests, inventory audits, email and text marketing, loyalty.
Free quote
Ready to talk about support plans?
Tell us how you work today. We’ll recommend a setup and send a free, written quote.